Don’t listen to TripAdvisor reviews (unless they’re good)
Hospitality is the only industry I can think of where rank amateurs can write reviews of businesses for everyone else to see, with no reference made to their own abilities or experience
How important is high quality food and drink to you?
A recently-released report from Barclays has shown how vital food and drink is for hotel marketing in attracting visitors to the South West.
Just a menu design? No, it’s a psychology experiment
You may think that menu design is simply a way to show what’s on offer to customers.
What Build a Bear taught me about storytelling
It was half term last week, so like many other parents I was juggling childcare and work
A reason to stop and listen
The only way to matter is to first work out what matters.
What the Dolmio pepper hacker taught me about what your business REALLY does
It’s about a device called the Dolmio Pepper Hacker.
